Whether you are sending it or receiving it, your mail is important to you and the US Postal Service®. When mail is lost or delayed, we want to find it. If you think your package or mail is lost or delayed, follow these steps to help us find your mail.
Before You Begin
Check Current Status
Before you begin your search, if your package or mailpiece has tracking, check USPS Tracking® to see its current status.
Informed Delivery® Users
Informed Delivery provides a digital preview of your incoming mail. There may be occasions where a mailpiece may be delayed in reaching its destination. For additional information, please visit Informed Delivery FAQs.
Image of a magnifying glass on a table.
Submit a Search Request
If after 7 business days, your mail or package hasn’t arrived, submit a Missing Mail Search Request with the following information:
Sender mailing address
Recipient mailing address
Size and type of container or envelope you used
Identifying information such as your USPS Tracking number(s), the mailing date from your mailing receipt, or Click-N-Ship® label receipt
Description of the contents such as what it is and the brand, model, color, or size, if applicable
Pictures that could help us recognize your item
Start Your Missing Mail Search
USPS® Mail Search
When we receive your Missing Mail search request, we will send you a confirmation email. We will also send you periodic updates about the search.
If we find your package or mail, we will send it to the address you provided. Please note, sometimes we cannot find missing mailpieces. It is also possible that your package or mail will not be recovered because it was not safe to forward.
Missing Mail Recovery Restrictions
Requesting a Refund
If you used a service with a money-back guarantee such as Priority Mail Express®, you may be able to request a refund.
Learn About Refunds
File a Claim
If your mail or package included insurance, you may be able to file an insurance claim. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing.